HELP & FREQUENTLY ASKED QUESTIONS
Clear answers.
A little less uncertainty.
Find practical information about emergency calls, ambulance transfers and arranging care from abroad. In an emergency, call directly.
Call 080 3688 2720FIND AN ANSWER
How can we help?
How do I request an ambulance?
Call 080 3688 2720. Give the patient’s exact location, a nearby landmark, a callback number and a brief description of what has happened. The team will discuss the available response and next steps.
Can I arrange care from outside Nigeria?
Yes. Call +234 803 688 2720 from abroad to discuss support for a relative in Nigeria. Have a local contact’s phone number and the patient’s location ready. Updates and information sharing are subject to patient consent and appropriate authorisation.
Do you provide ambulance services in Benin City?
Yes. BlueLight provides ambulance transfers in Benin City and across Nigeria, covering all 36 states and the FCT. Share the pickup and destination so our specialist-led team can confirm the route, clinical requirements and availability.
Can you arrange an ICU ambulance transfer?
Call to discuss the patient’s clinical requirements. An ICU ambulance transfer needs a suitable clinical team, monitoring and equipment, along with receiving-hospital acceptance. The team must confirm that the required level of care can be supported before a transfer is agreed.
Can you help with medevac within or outside Nigeria?
Contact the team to discuss domestic or international medical evacuation. Options depend on clinical assessment, aircraft or transport availability, the route, receiving-hospital acceptance and any travel approvals. Air ambulance arrangements are confirmed case by case.
How much does an ambulance or medevac cost?
Pricing depends on the route, clinical requirements, personnel, equipment and transport arrangements. Contact the team for a case-specific quote and ask what is included, how payment works and whether any third-party charges apply.
How quickly can an ambulance arrive?
Timing depends on your location, traffic, access and current availability. Call for the most accurate information. A response time cannot be guaranteed through this website.
What information should I prepare for a planned transfer?
Prepare the pickup and destination details, preferred timing, a local contact and the referring hospital’s contact. The team will tell you how to provide any required clinical information. Avoid sending sensitive medical records in an initial general email.
Can I book emergency care by email?
For an emergency, call 080 3688 2720. Email info@bluelightmed.com for planned transfers and general enquiries. Email is not an emergency dispatch channel.
Can a family member travel with the patient?
Ask when discussing the transfer. This depends on the patient’s needs, available space, transport type and the clinical team’s assessment.
Who leads BlueLight’s medical care?
BlueLight is run by specialists in trauma and emergency care. Operating since 2020 and trusted across Nigeria, we handle all types of cases with clinical support tailored to the patient’s needs.
Can interns train with BlueLight?
Yes. Interns train with our team as we help develop the next generation of critical-care paramedics. Use the contact form and select Internship / paramedic training to enquire.
No matching questions. Try “ambulance”, “family” or “cost”, or contact the team.
WHEN CARE CAN’T WAIT